How to make an Appointment

Please contact us via this link:

https://florey.accurx.com/p/D81017

• Select either admin or medical request
• Confirm this is a non urgent request
• Write the request to the practice, giving as much information as possible

• Tell the practice how you want to be contacted
• Enter your details
• Press submit!

All incoming requests are triaged, to ensure you receive the best solution to your request.  A member of our team will respond within 1 -2 working days - the majority of appointments are VIRTUAL the GP will contact you around the time of your appointment and conduct an assessment of your problem - if you require a face to face appointment the GP will arrange this with you at the end of the call.  Please make sure you look out for our call but If you miss our call we will try again, please do not call us.  If we miss you more than once we will probably send a text message asking you to make another appointment.

The receptionist is also able to make some face to face appointments for you by following a protocol approved by the GP.  We routinely protect slots for each day to allow the GP to call patients in on the day if this is needed.  We ask you to be polite and patient with our reception team who will need to ask you some questions when they speak to you.  Due to the volume of calls coming in and out of the practice you may find the lines are busier than normal so we ask you leave the early morning and afternoon periods free to allow for patients calling for urgent help to get through. Nursing appointments are available to book through the reception team so please continue to call for your routine testing i.e. dressings, smears, injections blood tests etc. 

Away from Home? If you are away from home but still in the UK we are able to still offer you advice and treatment on a telephone appointment, if we feel we need to see you in person you will be asked to come back to Cambridge or to contact a GP local to your current area and ask to be seen as a temporary patient. It is important to be seen as a temporary patient as becoming registered with another practice in the UK will cancel your registration with us.  We are able to send prescriptions to any pharmacy in England and will ask you to provide a postcode of the pharmacy you wish to use.

Currently not in the UK? We are not able to offer medical advice to patients who are not in the UK as the NHS only treat patients in the UK. Medical licenses held by our GP's only allow them to practice medicine in the UK.  If you are overseas you will need to contact local medical services in your area. Appropriate medical insurance should be in place before you travel.

Evening and Weekend Appointments

Extra appointments to see a GP or Nurse in the evening or at the weekend are now available to all patients provided on our behalf by Cambs GP Network (Extended Access) which will be at a different surgery.

You can book your appointment through our receptionist who will give you a time, date and venue for your appointment.  

Please see Cambs GP Network website for further information:

Cambs GP Network website

General practice is facing an increasing workload post COVID pandemic and we want to ensure we are talking to those patients who really need our help.  

As part of the governments "Five Year Forward View" for the NHS more services are now becoming available to patients to contact directly without the need to see a GP.  Here are two we can recommend.

Pharmacies can advise on minor conditions:

• Sore throat
• Indigestion
• Diarrhoea/Constipation
• Colds
• Hay fever
• Conjunctivitis
• Mouth ulcers
• Athletes foot
• Backache
• Nappy rash/Teething
• Head lice
• Haemorrhoids
• Earache
• Insect bites & stings
• Minor injury
• the "morning after pill"
• antibiotics for ear and eye infections (when needed)
• an emergency supply of your regular medication even without a prescription

Minor Eye Conditions Service

Provided by opticians who have extra training and experience of dealing with "minor eye conditions" such as:

• recent sudden onset Red Eyes
• recent sudden onset irritated or Inflamed Eyes
• Sticky Discharge or recent onset Watery Eyes
• In-growing Eyelashes
• Foreign Bodies in the Eye
• recent occurring Flashes or Floaters

Urgent conditions maybe directed to the Emergency Department if treatment is required.

Accredited Opticians:

Lask's - 42 Chesterton Road, Cambridge [01223 357303] Mon/Tue/Thur/Fri - 10.00-16.00

SpecSavers - Fitzroy St or Lion Yard, Cambridge [01223 305241/366805] M-Sat 10-16.00

                  - Newmarket [01638 565270] M-Sat 10-16.00

                  - Ely High St & Sainsburys [01353 653120/888884] Mon - Sat 10-16.00

The Practice has access to a confidential telephone interpreter service, which does not need to be arranged in advance.  However to help us prepare for your visit if you are aware that you need this service telling us ahead would be helpful.  Alternatively we welcome a friend or family member to accompany you as interpreter provided you are happy to discuss things with them.

Home Visits

Home Visits    are provided by the GP for patients who are genuinely housebound due to an illness or disability.  Most patients including babies and small children with temperatures can usually be brought to the surgery, for a pre- arranged appointment.  We will use our clinical judgement in each case.

If possible try to telephone the surgery BEFORE 11.00am. 

When requesting a home visit the receptionist will ask for a few details.  One of our clinical team will then call you to discuss the problem first before visiting.

This is no longer booked through the GP Practice.  

Transport is provided by the East of England Ambulance Service NHS Trust (EEAST).

Tel: 0345 603 8117    Lines open: Monday - Sunday 08:00-18:30  You will be asked some short questions to see if you are eligible to use the service.

Transport is for patients with an appointment at the hospital or at an NHS treatment centre (not the GP surgery) who are unable to travel by private or public transport for medical reasons.