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SURVEY RESULTS CAN BE VIEWED FROM THE PATIENT PARTICIPATION REPORT PAGE.

This is our Action Plan arising from the survey.

MILL ROAD SURGERY ACTION PLAN

ARISING FROM RESULTS OF 2014-2015 PATIENT SURVEY

 

The survey was carried out during March 2015 to enable as wide a practice population as possible to take part to patients who visited the surgery, via a link to an electronic version sent by email to members of the patient participation group; to patients visiting the practice website.

 

We received 113 responses, on paper and electronically. The paper responses were input to the electronic survey, and a report compiled.

 

 

Key Findings (positive and negative)

 

93% of patients would recommend the surgery to someone who has moved into

       the area.

 

 

Clinical care :

 

  • • 98% had confidence/trust in the doctor/nurse that they saw

Appointments and Access:

  • 68% were able to see  a doctor/nurse the next day or within 2 working days   (25% said that they couldnt) 
  •  89% patients said that they felt it was easy/fairly easy to get through on the telephone
  • 61% say it is easy/fairly easy to speak to a doctor on the telephone(6/% say it is not and 33% have never tried)  
  • 41% find it easy/fairly easy to book appointments on-line
  • 61% are not aware that they can book appointments on-line.

 Reception:

  • • 96% are satisfied with the service provided by the receptionists

Prescription ordering:

  • • 66% are aware that they can order repeat prescriptions on-line and/or nominate a designated pharmacy (31% were not aware)

 

 

  

ACTION

1.      Promote patient awareness for using the on-line booking service for GP appointments.

2.      Aim to improve patient waiting times for booked appointments including raising patient awareness of one appointment/one problem

 

3.      Promote patient awareness of ordering repeat prescriptions on-line and nominating a designated pharmacy

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