General Services

Practice Nurse

Our Practice Nurses hold surgeries Monday to Friday and can help with the following:

• Travel Health and Vaccinations
• Asthma, Diabetes, Heart Disease prevention
• HRT and continuing contraception (pill checks)
• Antenatal and Postnatal
• Child Health Surveillance

Patients on regular prescriptions for high blood pressure, contraception, HRT should consult the practice nurse for a blood pressure check every 3 - 6 months.

District Nurses

Are available to offer advice and skilled nursing care within the community on referral by a GP. The hospital will normally arrange for a district nurse to call after discharge from hospital if nursing care is required.

Other Facilities

• Minor Injury
• Family Planning - fitting of contraceptive coils (clinic resumes January 2015)
• Counselling

 Midwife

Our Midwife looks after the care of expectant mothers of the Mill Road and Cherry Hinton Surgeries and is part of the Sky Team Midwives.  If you have a confirmed pregnancy from taking a test please contact the surgery to make your booking appointment at around 8-10 weeks.  Midwives are the main providers of care to women throughout pregnancy, birth and the postnatal period.  They take the lead in care in low risk pregnancy and childbirth, which is their area of expertise, making referrals to the appropriate medical professionals if required.

From Sky Team

Congratulations on your pregnancy and welcome to the Sky Team Midwives.

Midwife Clinic      Tuesdays: 09.00-12.00hrs [Mill Road]

Please make all your own appointments to see the midwife either at your own doctor's surgery or you can see the Sky Team midwives by attending clinics at the Children's Centres below.

Fields Children's Centre   Midwife Clinic: Friday 09.00-17.00 (by appointment)

Galfried Road CB5 8ND   Tel: 01223 516333

Romsey Mill Children's Centre   Midwife Driop In Clinic - no appointment necessary - Wednesday 09.30-12.30 Hemingford Road CB1 3BZ       Tel: 01223 213162

Where possible please can you make your booking appointment, 16 week and 28 week appointment with the midwife at the Doctors surgery.  For your first (booking) appointment please ask for a one hour appointment.

We look forward to seeing you.

Test Results

Please help us by ensuring any specimens you are requested to provide are given to us in the correct container, are labelled and accompanied by a request form.  Failure to do so will mean the laboratory cannot process your specimen.

We will contact you with the result if there is a need for further treatment or management. Alternatively you may contact us for the result but  the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person whom they relate to unless that person has given prior permission for the release of this data or they are not capable of understanding the results.  To help us if telephoning for results please avoid our busy times early morning and early afternoon. 

Please allow a minimum of:

Blood tests - 2 days

Urine/stool samples  - 3 days

X-rays - 14 days from the date taken

Other tests will vary but the minimum wait is 1 week

If you have been attending the hospital as an out-patient and your consultant has taken tests please be aware that these results will not automaticaly be sent to your GP.  As you are under the care of a hospital consultant they will go to him/her for viewing - your GP will receive information from the consultant at a later date, this also applies to any investigations you might have when attending the A&E department.

Seafaring Medicals

Dr Peter Niemczuk is approved by:

The MCA ( Marine and Coastguard Agency) to undertake UK statutory seafarer medical examinations.  The examination takes approximately 30 minutes and you will need to bring with you your previous ENG1 certificate, a Discharge Book No. or Passport or other photo ID.  If you wear contact lenses please remove them as soon as possible before the examination.  You should not have been subjected to any excessive noise( i.e. work environment using heavy machinery or music concert) for at least 24 hrs before attending for examination.

Fee:  £80.00 payable by cheque or cash

Counselling Service

Counselling is a therapy that aims to develop supportive, trusting, non-judgemental and safe environment between you and your counsellor in which you can explore yourself, issues and concerns as deeply as you wish.

The aim of counselling is not for the counsellor to tell you what to do or to give advice but to help you come to your own understanding about yourself and your life, in order that you can then make your own decisions and choices.

The surgery offers you the opportunity to have weekly, fifty minute sessions with your counsellor.  In your first session you and your counsellor will discuss your needs.  Usually up to eight sessions can be offered.

We operate a waiting list - if you would like your name put onto the list please contact reception.

Confidentiality

All members of our practice team are bound by strict rules of confidentiality that apply to all aspects of their work. The practice is computerised and is registered under the Data Protection Act. You can be sure that anything you discuss with any member of this practice – family doctor, nurse or receptionist – will stay confidential. Even if you are aged under 16, nothing will be said to anyone – including parents, other family members, care workers or tutors – without your permission. The only reason we might have to consider passing on confidential information without your permission, would be to protect you or someone else from serious harm. We would always try to discuss this with you first and this might be to provide further medical treatment for you e.g. from district nurses and hospital services.  To help you get other services e.g. from the social work department which requires your consent. When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care

Freedom of Information Act & Access to Health Records

The Freedom of Information Act obliges General Practice to respond to requests for information held by them.  The rights of the public to access this information are subject to some exemptions which have to be taken into consideration before deciding what information can be released.  Under the Data Protection Act patients are also entitled to access their clinical records and should write to Mrs Heather Harman, Practice Manager.  There is a fee of £10 for access to records. Additional fees will be charged if records are to be photocopied up to a maximum of £50.  You will be advised of the total fee before we commence copying any records and you will be required to pay this before being given the copies.    Please allow 21 days from the access to record payment date.

Complaints Procedure

If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know.  We operate a practice complaint procedure as part of an NHS complaints system, which meets national criteria.

We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned. If you wish to make a formal complaint, please do so AS SOON AS POSSIBLE – ideally within a matter of a few days. This will enable us to establish what happened more easily.  If doing that is not possible your complaint should be submitted within 12 months of the incident that caused the problem; or within 12 months of discovering that you have a problem. You should address your complaint in writing to the Practice Manager.  She will make sure that we deal with your concerns promptly and in the correct way. You should be as specific and concise as possible.  We will acknowledge your complaint within 3 working days and aim to have fully investigated within 10 working days of the date it was received.  If we expect it to take longer we will explain the reason for the delay and tell you when we expect to finish. When we look into your complaint, we will investigate the circumstances; make it possible for you to discuss the problem with those concerned; make sure you receive an apology if this is appropriate, and take steps to make sure any problem does not arise again