How to make an Appointment

calendarPlease contact us via this link:

https://florey.accurx.com/p/D81017

  • Select either admin or medical request
  • Confirm this is a non urgent request
  • Write the request to the practice, giving as much information as possible
  • Tell the practice how you want to be contacted
  • Enter your details
  • Press submit!

All incoming requests are triaged, to ensure you receive the best solution to your request.  A member of our team will respond within 1 -2 working days - the majority of appointments are VIRTUAL the GP will contact you around the time of your appointment and conduct an assessment of your problem - if you require a face to face appointment the GP will arrange this with you at the end of the call.  Please make sure you look out for our call but If you miss our call we will try again, please do not call us.  If we miss you more than once we will probably send a text message asking you to make another appointment.

The receptionist is also able to make some face to face appointments for you by following a protocol approved by the GP.  We routinely protect slots for each day to allow the GP to call patients in on the day if this is needed.  We ask you to be polite and patient with our reception team who will need to ask you some questions when they speak to you.  Due to the volume of calls coming in and out of the practice you may find the lines are busier than normal so we ask you leave the early morning and afternoon periods free to allow for patients calling for urgent help to get through. Nursing appointments are available to book through the reception team so please continue to call for your routine testing i.e. dressings, smears, injections blood tests etc. 

Away from Home? If you are away from home but still in the UK we are able to still offer you advice and treatment on a telephone appointment, if we feel we need to see you in person you will be asked to come back to Cambridge or to contact a GP local to your current area and ask to be seen as a temporary patient. It is important to be seen as a temporary patient as becoming registered with another practice in the UK will cancel your registration with us.  We are able to send prescriptions to any pharmacy in England and will ask you to provide a postcode of the pharmacy you wish to use.

Currently not in the UK? We are not able to offer medical advice to patients who are not in the UK as the NHS only treat patients in the UK. Medical licenses held by our GP's only allow them to practice medicine in the UK.  If you are overseas you will need to contact local medical services in your area. Appropriate medical insurance should be in place before you travel.

Evening and Weekend Appointments

Extra appointments to see a GP or Nurse in the evening or at the weekend are now available to all patients provided on our behalf by Cambs GP Network (Extended Access) which will be at a different surgery.

You can book your appointment through our receptionist who will give you a time, date and venue for your appointment.  

Please see Cambs GP Network website for further information:

Cambs GP Network website

Missed Appointments
It is important to let us know if you are unable to attend your appointment.  This allows us to offer the slot to another patient.  Unfortunately we experience a great deal of wasted appointments and calculate this to be a whole GP or Nurse session. Persistent defaulters will receive a letter or maybe find themselves removed from the list.
 
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