NHS Friends and Family Results

Thinking about your GP practice overall, how was your experience of our service?

Answer Total
Very Good 23
Good 2
Neither Good Nor Poor 0
Poor 2
Very Poor 5
Don't Know 0

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Comment Date
Our thanks to Dr AuYeung who arranged for patients of the White House Surgery to be given covid and flu vaccines at MillCroft Court, the idea to come to Millcroft came from Dr AuYeung when we asked her surgery if they would include anything in the Millcroft newsletter and the idea was hers to come to us with her colleague to administer the vaccinations. Her patients at Millcroft will again give her a gift as we did last Christmas to thank her for her care. Long live the cherished NHS! Friday 5 January 2024
Phenomenal care from Dr Anne Au Yeung. I felt she was extremely professional, she listened to what I needed to share and she supported, signposted and provided the care I needed. I felt her compassion went a ong way. Thank you to her and the team. Friday 27 October 2023
I felt listened to and was seen quickly Friday 14 July 2023
I am happy with this practice, everyone is helpful and I can get an appointment by ringing in or a telephone call back if needed. Monday 10 July 2023
I think they have managed well during the pandemic and the staff all try very hard to help Sunday 2 July 2023
I registered with your practice as I have moved to the area. The reception team were very welcoming and explained the process well. I had a letter from my specialist for my new GP and this was copied and added to my record. Dr Anna Au Yeung then contacted me and through a series of text messages she booked a blood test, referred me to the local specialist team, updated my repeat prescription and sent one out to my local pharmacy. All without me missing seeing my own patients! So far I have received excellent care from your practice that I have never experienced at any of the other GP practices I have been a patient at. I am very grateful for the service I’ve received from the whole team and in particular Dr Au Yeung Friday 10 March 2023
To the receptionist at the cherry Hinton branch and the gp that called me during the day, yesterday 19/05. You were great, thank you for sorting an appointment and helping resolve an issue with the pharmacy with the prescription. You were proactive and caring. Thank you Friday 20 May 2022
I think they have been excellent during a very scary time - I have found everyone to be helpful and kind to me and my family. Wednesday 13 April 2022
Service was consistently very good. For all my GP consultations since we moved here in Cambridge 2years ago, being in this GP Surgery was a very good decision. I would say that everyone has been wonderful, from Reception to the nurse and doctors! Each doctor have been very attentive and have given me adequate treatment and management to help me recover quickly. I can not thank you all enough! Continue to carry on with the great job you are all doing. Thursday 10 March 2022
I have been disturbed to read in the media the vilification of GPs along with reports of abuse of doctors and other practice staff. I have never had any problems obtaining an appointment with yourselves, and have never waited for more than a few minutes on the telephone to get through. I have always been given a same day appointment for anything concerning my son (age 5). Your surgery has given me both video appointments and face to face, in fact, the video and phone appointments are actually most helpful as a working parent. Your nursing team and administrators/receptionists are always polite efficient and able to help. Friday 22 October 2021