• Select either admin or medical request
• Confirm this is a non-urgent request
• Write the request to the practice, giving as much information as possible
• Tell the practice how you want to be contacted
• Enter your details
• Press submit

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01223 247812 / 01223 414444 from 8:30am Monday to Friday

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• phone us on 01223 247812 / 01223 414444 from 8:30am Monday to Friday
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

All incoming requests are triaged, to ensure you receive the best solution to your request.  A member of our team will respond within 1 -2 working days - the majority of appointments are VIRTUAL the GP will contact you around the time of your appointment and conduct an assessment of your problem - if you require a face to face appointment the GP will arrange this with you at the end of the call.  Please make sure you look out for our call but If you miss our call we will try again, please do not call us.  If we miss you more than once we will probably send a text message asking you to make another appointment.

Due to the volume of calls coming in and out of the practice you may find the lines are busier than normal so we ask you leave the early morning and afternoon periods free to allow for patients calling for urgent help to get through. Nursing appointments are available to book through the reception team so please continue to call for your routine testing i.e. dressings, smears, injections blood tests etc. 

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

It is important to let us know if you are unable to attend your appointment.  This allows us to offer the slot to another patient.  Unfortunately we experience a great deal of wasted appointments and calculate this to be a whole GP or Nurse session. Persistent defaulters will receive a letter or maybe find themselves removed from the list.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01223 247812 / 01223 414444 from 8:30am Monday to Friday
• reply CANCEL to your appointment reminder text message

Home Visits are provided by the GP for patients who are genuinely housebound due to an illness or disability.  Most patients including babies and small children with temperatures can usually be brought to the surgery, for a pre- arranged appointment.  We will use our clinical judgement in each case.

If possible try to telephone the surgery BEFORE 11am. 

When requesting a home visit the receptionist will ask for a few details.  One of our clinical team will then call you to discuss the problem first before visiting.

Evening and Weekend Appointments

Extra appointments to see a GP or Nurse in the evening or at the weekend are now available to all patients provided on our behalf by Cambs GP Network (Extended Access) which will be at a different surgery.

You can book your appointment through our receptionist who will give you a time, date and venue for your appointment.  

Please see Cambs GP Network website for further information

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

General practice is facing an increasing workload and we want to ensure we are talking to those patients who really need our help.  

As part of the governments "Five Year Forward View" for the NHS more services are now becoming available to patients to contact directly without the need to see a GP. 

Click here for more information.