Confidentiality

All members of our practice team are bound by strict rules of confidentiality that apply to all aspects of their work. The practice is computerised and is registered under the Data Protection Act. You can be sure that anything you discuss with any member of this practice – family doctor, nurse or receptionist – will stay confidential. Even if you are aged under 16, nothing will be said to anyone – including parents, other family members, care workers or tutors – without your permission. The only reason we might have to consider passing on confidential information without your permission, would be to protect you or someone else from serious harm. We would always try to discuss this with you first and this might be to provide further medical treatment for you e.g. from district nurses and hospital services.  To help you get other services e.g. from the social work department which requires your consent. When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care

 

Freedom of Information Act & Access to Health Records

The Freedom of Information Act obliges General Practice to respond to requests for information held by them.  The rights of the public to access this information are subject to some exemptions which have to be taken into consideration before deciding what information can be released.  Under the Data Protection Act patients are also entitled to access their clinical records and should write to the Practice Manager.  There is a fee of £10 for access to records. Additional fees will be charged if records are to be photocopied up to a maximum of £50.  You will be advised of the total fee before we commence copying any records and you will be required to pay this before being given the copies.    Please allow 21 days from the access to record payment date.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website